Return Policy
We are sorry that your order didn't meet your expectations, NINEpointNINE strives to deliver the perfect product to all of our customers. Therefore, we are more than glad to offer you to return/ exchange your items within 7 days of receipt, providing they are in an original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that do NOT fulfill our return requirements.

To initiate your Return/ Exchange Request, please fill out our Return/ Exchange Form.


Returned items must comply with our returns requirements:
  1. All returned items must be unworn, unwashed, and with complete original tags and/ or packaging if applicable.
  2. We are not responsible for the return shipping costs of the items.
  3. All items must be in an original, resalable condition.
  4. Please make sure all returned items are well packaged, so as not to be damaged in the post.
  5. If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
  6. Underwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
  7. Please make sure all return packages are sent with a trackable, insured service.
  8. We cannot take responsibility for items damaged or lost in the return transit.
  9. All refunds will be completed with the original payment currency and method, NINEpointNINE will NOT be responsible for the conversion rate differences between the original payment and the returned amount.


Discount/ Sale items are not subject to our standard return policy and may not be returned


1. Click the Return/ Exchange Form
2. Provide the information required
3. Please allow 3 business days for your request to be processed
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