We are sorry that your order didn't meet your expectations, NINEpointNINE strives to deliver the perfect product to all of our customers. Therefore, we are more than glad to offer you to return/ exchange your items within 7 days of receipt, providing they are in an original resalable condition.
Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that do NOT fulfill our return requirements.